Frequently Asked Questions
Pansy Homecare · Connecticut’s dementia-focused home care agency
First Purple Flag Accredited Agency in the United States · Only PAC Designated Agency in New England
Not every agency is built for dementia. We are. The support system behind every caregiver we send.
General Frequently Asked Questions
What makes Pansy Homecare different from other home care agencies?
We are built for dementia. Most agencies are built for everything, and support people living with dementia along the way.
If you’ve spent tonight going from website to website, they probably all sounded alike. Compassionate. Trained. Trusted. You’re not wrong to worry that you can’t tell them apart, because on the surface, you can’t.
Here’s the honest difference, in three parts.
We were built for this. Pansy Homecare was the first agency in the entire United States to earn Purple Flag accreditation for dementia care. Not the first in Connecticut. The first anywhere. How we train, how we match a caregiver, how we build the plan, how we respond when something shifts, all of it was designed around one disease.
We’re trained for this. Connecticut will require eight hours of caregiver training in a caregiver’s first thirty days. We require fourteen, and then we keep going, with ongoing dementia education every year they work here. Our caregivers are trained in the Positive Approach to Care method, which works with how dementia changes the brain. That’s what’s happening when your loved one won’t let anyone help with getting dressed. It isn’t stubbornness. It’s the disease, and it can be worked with.
And here’s what most families don’t think to ask. No amount of training prevents the hard moment. It comes anyway. What matters is what happens next.
At a general agency, dementia is part of the work. Here, it’s all of the work. So when the hard moment comes, it isn’t unfamiliar to us. It’s what we built this company around. Mary Underwood, our Senior Dementia Advisor, steps in on complex situations. Our administrative team trains quarterly, so the person who picks up when you call at 7 pm actually knows what to do.
What it means for you: your caregiver walks in already knowing who your loved one was before dementia, what calms them, and what sets them off. Not because she’s good at reading people. Because we built the plan with you first.
And it means you are not the only one holding this anymore. That’s the part most families don’t realize they’re allowed to want.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
What kind of training and experience do your caregivers have?
Nobody joins us with less than five years of caregiving experience and two years in dementia. Then the training starts.
The question underneath this one is usually simpler. Is the person walking into that house actually going to know what she’s doing?
Fair question. Home care has a reputation, and not all of it is undeserved.
We’re looking for two things, and most applicants have one. Someone can be genuinely warm and kind and still not show up on time. Someone can be perfectly reliable and still have no idea what to do when your loved one gets frightened. We hire for both, and turning down people who only have one is the reason we can’t always staff a case the same day. It’s a trade we make on purpose.
The floor is high before anyone applies. Five years of professional caregiving experience. Two years specifically with dementia or memory care. Background checks including federal exclusion and sex offender registry screening, verified before anyone works a single shift.
We call them Memory Care Partners. That isn’t a softer word for caregiver. It’s a different job. A caregiver completes tasks. A Memory Care Partner is responsible for the relationship, because in dementia care the relationship is what makes the tasks possible at all. You cannot help someone bathe who doesn’t trust you.
Then comes training, and ours is dementia-specific from day one. We require fourteen hours in a Memory Care Partner’s first thirty days, nearly double what Connecticut will require. And it isn’t a lecture on what Alzheimer’s is. It’s what to do when you’re accused of stealing a wedding ring. When someone won’t get in the car. When someone asks where their mother is, and their mother has been gone forty years. Our Memory Care Partners are trained in the Positive Approach to Care method by a certified PAC trainer on our own team, which is part of why we’re the only PAC Designated Agency in New England.
Then we train them on your loved one specifically. Before the first shift, your Memory Care Partner is walked through the three biggest needs, exactly how to approach each one, and the moments that bring your loved one joy. She knows who she’s meeting before she rings the doorbell.
And it doesn’t stop. Ongoing dementia education every year they work here, plus in-person coaching during supervisory visits in the home. Not a folder somebody filled out once.
What it means for you: you’re not getting someone who is kind and hoping that’s enough. You’re getting someone who was already good at this before we met her, trained for the hard days, prepared for your loved one in particular, and backed by people who show up when a day gets harder than her training covered. Which means it doesn’t have to be you anymore.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
How do you choose the right caregiver? Can we meet them first?
We match on who your loved one is, not on who happens to be available. And you’ll meet her on day one, with one of our leaders right there beside you.
The worry underneath this question is usually the same one. That you’ll get whoever is free that week. Someone a scheduler picked off a list, who has never met your loved one and doesn’t know about the thirty-one years of teaching third grade, or that mornings cannot be rushed.
That’s not how this works here.
It starts with an assessment where somebody actually listens. With your permission, we record the conversation, so the person across from you isn’t buried in a notepad. Who your loved one was before this. What mornings used to look like. What still makes them laugh. Out of that come the three things they need most and exactly how to approach each one.
Then we match to that. We call it Purposeful Pairing, and the question it answers isn’t only what your loved one needs done. It’s who they need their Memory Care Partner to be. Personality and pace alongside skill and schedule. Whether they need calm and quiet or warm and talkative. Language, accent, gender, pets. Small things, until they’re the reason a placement fails in week two.
She knows your loved one before she rings the doorbell. Your Memory Care Partner gets a written profile built from your assessment and a walkthrough with our leadership team covering those three needs and the moments that bring your loved one joy. She isn’t arriving to figure it out.
On meeting her. You’ll meet her on the first shift, and you won’t meet her alone. A member of our leadership team is in the home with you, introducing her, walking through the house together, and going through the Partnership Plan with the three of you in the same room.
Fifteen minutes in a living room tells you whether you like someone. It doesn’t tell you whether she can reach your loved one. That answer shows up in the room where the care actually happens, so that’s where we put our people.
Give it two weeks. Trust between your loved one and someone new usually takes about that long to settle in, and a first week that feels a little awkward is normal. You won’t be waiting it out alone. We check in with you every day that first week. Call us about the small things, don’t wait for them to become big ones. We will keep working with you until we get the right fit. That’s our commitment.
What it means for you: you are not interviewing strangers and hoping you can read people in fifteen minutes. You’re handing this to someone chosen for your loved one, prepared for your loved one, and introduced with our team standing in the room. And for the first time in a while, getting this right is not sitting entirely on your shoulders.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
What happens if we don't like our caregiver?
You tell us, and we fix it. You won’t have to build a case for it.
Most families asking this aren’t wondering whether they’re allowed to complain. They’re wondering what it will cost them. Whether they’ll get labeled the difficult family. Whether the office gets a little slower to pick up. Whether pushing back somehow lands on the person they’re trying to protect.
It won’t. Here’s how this actually goes.
You call us directly. You’ll have a direct line to our operations team, not a general number that routes somewhere. Say the thing, even if it feels small. Especially if it feels small.
Then we ask the question that matters most in dementia care. Is this the wrong Memory Care Partner, or is this your loved one adjusting to someone new? From the outside, those look identical, and they call for opposite responses. Someone living with dementia may push back on anyone at first, no matter how skilled that person is. Change too quickly and you restart trust-building from zero, which usually makes the next few weeks harder, not easier.
We’ve been in both situations enough times to tell them apart. And we’ll tell you straight which one we think you’re in, even when the easier answer would be to just swap somebody out.
If it’s the match, we change it. The Partnership Plan goes with your loved one to the new Memory Care Partner, so nothing you told us has to be told again. She gets the same preparation the first one did, and one of our leaders introduces her in person. Nobody comes home to a new face they weren’t expecting.
There’s no charge for a change. Getting the match right is our job, not something you pay extra to fix.
And we’re looking too, not waiting on you. We check in daily that first week, weekly through the first thirty days, and a supervisor comes to the home within the first ten shifts. If something isn’t working, we’d rather catch it ourselves than have you carry it until it gets big enough to mention.
What it means for you: this is not one more thing you have to manage. You don’t have to document it, build a case, or work up the nerve. One call, and it becomes our problem to solve.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
How quickly can services begin?
Often the same day. And if we can’t do it right, we’ll tell you that instead of stringing you along.
Most people asking this are asking because something already happened. A discharge planner giving you two days’ notice. A fall. Everyone in the family out of town at once. Or the stove was left on again, and you haven’t slept right since.
So here’s the honest version.
Same-day starts happen here. Hospital or rehab discharge, a paid caregiver who quit without notice, someone who can’t be alone tonight. Call during the day, and there’s a real chance we can have someone in the home before it’s over. Call at eight at night for a nine o’clock start, and we’ll be straight with you; we’re likely looking at tomorrow.
Urgency does not change how we start. This is the part that surprises families. Our start-of-care process runs the same whether you called three weeks ago or three hours ago. We assess. We build the Partnership Plan around your loved one’s three biggest needs and how to approach each one. The Memory Care Partner is walked through that plan by our leadership team before she comes through the door. One of our leaders is in the home for that first shift.
We compress the clock. We don’t compress the process.
On a fast start, the first Memory Care Partner may not be the one who stays. She’s trained, she’s prepared for your loved one specifically, and she’s right for right now. The long-term match is a separate decision, and we won’t rush it while someone is sitting somewhere unsafe. We solve today properly, then we solve the next year properly.
And sometimes the honest answer is no. We hire slowly and hold a high bar, so we don’t always have someone free at the exact hour a family needs one. When that happens, we say so the same day. We’ll help you think through your options, and if the right answer is another agency who can be there tonight, we’ll tell you that too.
You are not going to hear yes from us and find out on day three that it wasn’t real.
What it means for you: one phone call and you’ll know where you stand. Not a maybe, not a callback that never comes. An actual answer today, even when the answer isn’t the one we’d prefer to give.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
What services do your caregivers provide?
All the everyday help you’d expect. What’s different is how we do it when your loved one doesn’t want it.
You’ve probably seen the same list on five websites tonight. Bathing, dressing, meals, light housekeeping, transportation, medication reminders. We do all of that.
But that list isn’t really your question. Your question is whether anyone can get your loved one to accept the help in the first place.
The everyday work. Personal care, bathing, dressing, grooming, toileting. Meals prepared the way they like them and eaten with company. Light housekeeping and laundry. Errands, appointments, and transportation. Medication reminders. And presence, which sounds like the smallest item on the list and is usually the one families come to value most.
How we do it is the part that matters. For every single task, the Partnership Plan names how much help your loved one should get. Sometimes that’s a reminder and nothing more. Sometimes it’s doing it alongside them. Sometimes it’s full hands-on help. We decide that task by task, not person by person, because doing too much for someone living with dementia takes away abilities they still have. Someone may need full help bathing and only a gentle prompt to brush their teeth. Both get written down, and both get revisited as things change.
When they say no. They will, some days. Refusing a shower, refusing to get in the car, refusing a person they welcomed yesterday. That’s not stubbornness, and it isn’t a failed caregiver. It’s the disease. Our Memory Care Partners are trained in the Positive Approach to Care method for exactly these moments, and the Partnership Plan lists what specifically calms your loved one, what sets them off, and what to try instead. This is the part general agencies improvise. We plan for it.
And the part that isn’t on anyone’s list. We build in Moments That Matter, the specific things that still bring joy. The record they’ll sing along to. Folding towels because having a job feels good. Sitting by the window when the birds come. These go in the plan alongside the bathing and the meals, because a good day is a care outcome too.
Getting them where they need to go. Appointments, errands, a visit with a friend. Your Memory Care Partner holds a valid, verified driver’s license, and in most cases she’ll drive your loved one’s car. It’s familiar, and familiarity matters more than people expect. Driving in the Memory Care Partner’s car is an option too. We’ll sort out which makes sense for your family before care starts.
What we don’t do. We’re a non-medical agency, so no wound care, injections, or clinical procedures, and our Memory Care Partners remind about medications rather than administer them. That’s Connecticut law, not a Pansy policy. If your loved one needs skilled nursing, we’ll tell you plainly and connect you with partners we trust and work with regularly. You won’t be handed a list and left to sort it out.
What it means for you: you don’t have to make a list of everything they need. You’ve been tracking all of it in your head for months, and that’s the part we take over. We build the plan, we write down the details, and you get to go back to being family instead of the one managing everything.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
What are your minimum hours? Do you offer split shifts?
Part-time care starts at 18 hours a week with a six-hour minimum shift. We don’t do split shifts.
Both of those are deliberate, and they’re about your loved one, not our schedule.
Most families hope for something smaller. Four hours, three mornings a week, just enough to cover the worst of it. That’s a reasonable place to start from, and we understand why you’re there.
The range goes well past the minimum. Part-time is just where it starts. From there, care scales to full-time weekly coverage, around-the-clock support, and live-in, where one Memory Care Partner is in the home with your loved one. Most families begin smaller than they end up. That’s normal, and we adjust as things change rather than making you renegotiate every few months.
Here’s what we’ve learned doing this work exclusively.
Someone living with dementia doesn’t experience the day in hours. They experience it as familiar or unfamiliar. Short shifts mean more people in and out, more faces to place, more starting over. Rotation raises agitation. And here’s the part that matters most: families almost always read that agitation as the disease getting worse. Usually it isn’t. It’s the disruption.
So we don’t set minimums to protect our business. We set them because dementia runs on rhythm, familiarity, and repetition. Longer shifts and fewer people is not a preference. It’s what the disease requires.
On split shifts. Our shifts start at set times: mornings between seven and ten, evenings between seven and ten. We don’t staff a stand-alone midday block. Those shifts historically produce more call-outs and more Memory Care Partner changes, and inconsistency is the one thing dementia care can least afford. If you need midday support, we’ll build it around one of our standard start times.
If 18 hours is more than you need right now, say so. For lighter support where the risk is still low, we offer concierge care, a smaller weekly commitment for families who aren’t there yet. And if what you actually need is a few hours here and there, we’ll tell you honestly that we’re not the right fit, and point you toward someone who is.
What it means for you: you’re not being sold hours. If more support isn’t the right answer for your loved one today, you’ll hear that from us. And when it is the right answer, you’ll know exactly why, instead of wondering whether the agency just wanted a bigger contract.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
Does Medicare, insurance, or Medicaid pay for home care?
Traditional Medicare does not cover this kind of care. But there are more funding paths than most families know about, and we’ll walk you through them.
This is the question families feel worst about asking first. You’re not being cheap. You’re trying to work out whether what your loved one needs is something your family can actually sustain.
The hard part first. Traditional Medicare covers short-term skilled care ordered by a physician, like a nurse or therapist after a hospital stay. It does not cover ongoing non-medical care, which is the daily help with bathing, meals, and supervision that dementia actually requires. Most families find this out at the worst possible moment.
What often does help:
- Long-term care insurance. If your loved one has a policy, it frequently covers exactly this. We work with these regularly and can help you read yours.
- VA benefits. If your loved one served, programs exist that can offset the cost. Many families never learn they qualify.
- Connecticut’s Adult Family Living Program. If a family member is already providing the care, this can pay them for it.
- Medicare Advantage. Some plans include in-home support that traditional Medicare doesn’t. Depends entirely on the plan.
- The GUIDE program. A newer Medicare model built specifically for dementia, offering care coordination and respite support.
- Alzheimer’s Association grants. Depending on your situation, grant funding may help offset costs.
- Medicaid. Connecticut has home care programs for older adults. We’re primarily private-pay, so we’ll tell you straight whether we can be part of that plan.
We’re not benefits advisors, and you should confirm details with your plan. But we’ve had this conversation with a lot of families, and we know where the money usually is.
What this actually costs. Independent 2026 data puts in-home care in the Hartford area at about $35 an hour. We’re above that for most schedules, and we’d rather explain why than let you guess.
Dementia care isn’t general home care with a harder client. It takes more skill, more preparation, and more people. You’re paying for your Memory Care Partner and everything standing behind her: the leadership team who prepares her before the first shift, the supervisor who visits the home, the office staff trained every quarter so whoever answers at seven at night knows what to do, and our Senior Dementia Advisor when a situation gets complicated. We don’t place someone in a home and move on.
Our rate comes down as the schedule stabilizes, so full-time care sits close to the market median. If hourly rate is the only thing that matters, we may not be your lowest option, and we’d rather say that now than three weeks in.
What it means for you: you don’t have to solve the funding maze alone at midnight. One conversation and you’ll know what’s realistic, including an honest number, before you decide anything.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
What happens if my caregiver calls out?
Someone comes. And the person who comes has already read the Partnership Plan.
The fear underneath this one isn’t really about coverage. It’s about seven in the morning on a Tuesday, your loved one needing help getting out of bed, you being ninety minutes away with a meeting at nine, and nobody showing up.
So here’s the honest version, including the part most agencies won’t say.
Call-outs happen. People get sick. Cars break down. Any agency that tells you it never happens is either new or not being straight with you. What separates us isn’t that we’ve eliminated it. It’s what happens in the hour after that phone call.
Someone answers, whatever time it is. We have a 24/7 on-call line. Not voicemail, not a service that takes a message. If something goes wrong at four in the morning, a person picks up.
You hear from us, not the other way around. You should never be the one discovering an empty house. When we know, you know, and we tell you what we’re doing about it.
And this is the part that matters in dementia care. Sending a warm body is not a solution. For someone living with dementia, an unprepared stranger in the house can undo weeks of trust in a single morning, and you’ll be dealing with the fallout for days. So whoever steps in gets the Partnership Plan first: the three biggest needs, how to approach each one, what calms your loved one, what sets them off, what brings them joy. She isn’t walking in cold, and your loved one isn’t starting over.
If we can’t find coverage, our own leadership works the shift. Our managers keep uniforms. It doesn’t happen often, but when it does, we’re not calling to tell you nobody’s available. We take being there seriously enough to do it ourselves.
We’re checking in during the shift, too. Not just at the start. Structured follow-ups throughout, so we know how the day is actually going instead of finding out afterward.
And we work hard to make this rare. Reliability is a hiring standard here, not a hope. We require significant caregiving and dementia experience before anyone joins us, and we build fixed, consistent weekly schedules rather than filling gaps shift by shift. Memory Care Partners who repeatedly don’t show up don’t stay. That’s not a threat; it’s how we protect your loved one’s routine.
What it means for you: you don’t have to be the backup plan. You’re not leaving work, calling your sister, or lying awake wondering whether someone will be there tomorrow. That’s ours to solve, and you’ll know where things stand before you’ve had a chance to worry.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
How do you keep families informed about their loved one's care?
You can read the notes yourself, any time you want. And you’ll hear from us before you have to ask.
If you have family out of state, you’ve probably become the information desk. You get the updates, then you relay them, then you field the questions. It’s a second job on top of the one you already didn’t sign up for.
Here’s how we take that over.
You get direct access to the care record. Through our family portal, you can see what happened on each shift, whenever you want, without calling anyone. Meals and how much was actually eaten. Toileting. What they did and how they responded. Sleep. Anything that looked different.
Our team reads them too, and not just for problems. Coordinators and ambassadors review notes for patterns: eating less across a week, sleeping more, a new hesitation on the stairs. They’re also watching for the good ones, the Moments That Matter, what’s still bringing your loved one joy and what’s starting to fade. That’s how we know when the plan needs to change, and it’s almost impossible to see when you’re in it every day.
You hear from us on a schedule, not when there’s a problem. Daily contact through the first week. Weekly through the first thirty days. A supervisor comes to the home in person within the first ten shifts. After that, we settle into a rhythm that works for your family.
Anything urgent comes immediately. A fall, a change in condition, anything that doesn’t look right. You’ll hear it from us, and you’ll hear it right away.
And we sit down formally. At thirty days, we review the whole Partnership Plan with you. Then every sixty days, with a full reassessment at six months. These aren’t status updates. We look at where your loved one was, where they are now, and where this is heading, and we set new goals together. Dementia changes. The plan changes with it.
We also ask how you’re holding up. Not as a pleasantry. Family stress is something we actually measure, because when the family steadies, the care steadies.
What it means for you: you stop chasing information. You’ll know how the week actually went, you’ll hear about the hard things before they become emergencies, and when the call comes from out of state asking how things are going, you’ll have a real answer instead of a guess.
Still have questions? Our team is happy to help. Contact us to discuss your family’s needs or schedule a free in-home consultation.
Frequently Asked Questions About Memory Care at Home
What is memory care at home?
Memory care at home provides structured, supportive assistance for individuals experiencing memory challenges while allowing them to remain in familiar surroundings.
How is memory care different from companion care?
Memory care includes companionship but adds routine guidance, safety awareness, and structured support tailored to memory changes.
Can memory care help someone stay at home longer?
Yes. Many families use memory care at home to delay or avoid facility placement by providing the right level of daily support.
How many hours of care are available?
Care can range from a few hours per week to overnight or 24-hour support depending on individual needs.
Do caregivers help with daily routines?
Yes. Caregivers assist with meals, personal care, mobility, daily structure, and engagement.
Is memory care only for older adults?
Memory care at home supports adults who experience memory challenges, regardless of age.
Frequently Asked Questions About 24-Hour and Live-In Home Care
What is the main difference between 24-hour care and live-in care?
Is 24-hour care more appropriate for nighttime needs?
Can live-in care be adjusted to 24-hour care later?
Do caregivers help with personal care?
Yes. Both options include assistance with personal care, meals, mobility, and daily routines.
Is continuous care available short-term?
Yes. Families often use 24-hour or live-in care temporarily during recovery periods.
Is continuous home care a facility alternative?
Frequently Asked Questions About Senior Home Care
What is senior home care?
Senior home care provides non-medical assistance and companionship to help older adults remain safe and independent at home.
How is senior home care different from personal care?
Senior home care is broader and may include companionship and daily support, while personal care focuses on hands-on assistance with hygiene and grooming.
Can senior home care help prevent facility placement?
Yes. Many families use home care to help loved ones remain at home longer.
How often can senior home care be provided?
Care can range from a few hours a week to daily or 24-hour support.
Is senior home care only for seniors with health issues?
No. Home care supports seniors with a wide range of needs, including companionship and daily assistance.
Can care plans change over time?
Yes. Care plans are flexible and can be adjusted as needs change.
Frequently Asked Questions About Personal Care at Home
What is personal care at home?
Is personal care different from companion care?
Yes. Personal care includes hands-on assistance, while companion care focuses on social interaction and daily engagement.
Can personal care help someone remain at home longer?
Yes. Personal care supports safety and daily routines, helping many individuals remain at home longer.
How many hours of personal care are available?
Care can range from a few hours per week to daily or 24-hour support depending on needs.
Is personal care only for seniors?
No. Personal care supports adults of all ages who need assistance with daily living activities.
Can personal care be combined with other services?
Yes. Personal care often works alongside companion care, memory care, or 24-hour care.
Frequently Asked Questions About Companion Care at Home
What is companion care at home?
Companion care at home provides social interaction, daily engagement, and supportive presence for individuals who do not need hands-on personal care.
How is companion care different from personal care?
Companion care focuses on companionship and daily activities, while personal care includes assistance with bathing, dressing, and grooming.
Can companion care help prevent isolation?
Yes. Companion care is one of the most effective ways to reduce loneliness and improve emotional well-being.
How often can companion care be scheduled?
Care can be scheduled a few hours a week, daily visits, or longer shifts depending on needs.
Can companion care be combined with other services?
Yes. Companion care often works alongside personal care, memory care, or 24-hour care as needs change.
Is companion care only for seniors?
No. Companion care supports adults of all ages who benefit from social engagement and daily support.
Frequently Asked Questions About Veterans Home Care
What is Veterans home care?
Veterans home care provides non-medical support services that help Veterans remain safe and comfortable at home.
Does Pansy Homecare work with VA benefits?
Yes. We help Veterans and families understand eligibility and coordinate care with VA benefits or other payers.
What if I do not qualify for VA benefits?
Pansy Homecare offers a Veteran discount program to ensure care remains accessible.
What services are available to Veterans?
Services include personal care, companion care, overnight support, 24-hour care, hospital-to-home support, and more.
Can Veterans receive care in assisted living?
Yes. We provide additional support for Veterans living in assisted living communities.
How do I get started?
Call us for a free consultation and eligibility review.
Frequently Asked Questions About Hospital and Rehab to Home Care
What is hospital-to-home care?
Hospital-to-home care provides non-medical support after discharge to help individuals recover safely at home.
How long does hospital-to-home care last?
Care can be short-term or extended depending on recovery needs.
Does home care replace medical services?
No. Home care complements medical care by supporting daily routines and safety.
Can care start immediately after discharge?
Yes. We work to arrange care as quickly as possible.
Is care available overnight?
Yes. Overnight and 24-hour care options are available.
Can services change as recovery improves?
Yes. Care plans are flexible and can be adjusted over time.
Frequently Asked Questions About the AFL Program
What is the Adult Family Living program?
The AFL program is a Medicaid-funded program in Connecticut that allows eligible individuals to receive care at home from a family member or friend who is paid for their services.
Who qualifies for the AFL program?
Individuals 65 or older with Medicaid who need help with daily activities and live with a caregiver may qualify.
Can a spouse be paid as an AFL caregiver?
No. Legal spouses and legally liable relatives cannot serve as AFL caregivers.
Does the caregiver need to live in the home?
Yes. The caregiver and patient must live in the same household.
How often are caregivers paid?
Caregivers are paid weekly through the AFL program.
Is there professional oversight?
Yes. Pansy Homecare provides nurse supervision, regular check-ins, and ongoing support.
Getting Started With Pansy Homecare
- Call (860) 212-6433 for a free consultation
- Discuss needs, routines, and goals
- Receive a personalized care plan
- Begin care with a trusted caregiver
Talk With Pansy Homecare Today
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Pansy Homecare is here to help. We serve West Hartford and the surrounding Connecticut communities