Our Process
“It’s not just about tasks — it’s about PARTNERING to win each day, one moment at a time”
7 STEPS TO SUCCESS
01 - Relationship over task
02 - Create an Aligned Person Centered Care Plan
03 - Goals over Task
04 - Focus on approach
05 - Be a detective when challenges arrive
06 - Adapt & Adjust
07 - Celebrate the WINS!
Memory Care Partner Process
Memory care is not something people just “know.” It must be learned and practiced.
That is why we invest heavily in training, so our team has competent confidence.
When caregivers are taught how to respond with patience, structure, and calm routines, daily moments feel easier. Trust grows. Frustration decreases. Days feel more peaceful for everyone involved.
Our memory care training program is designed specifically for real life at home. It focuses on understanding behavior, using simple routines, and supporting each person with dignity and respect.
Over the years, this approach has helped many families feel more supported, less overwhelmed, and more confident in the care their loved one receives.
New Hire Orientation
Every new caregiver at Pansy Homecare begins their journey with our two-day immersive orientation. This essential session goes beyond basic training to equip you with the Competent Confidence needed to deliver exceptional memory care.
We focus on a person-centered, activity-based approach, combining classroom learning with hands-on practice for real-life situations. Our orientation will provide you with a deep understanding of how memory changes affect daily life, covering vital topics such as:
- Purpose Filled Care
- Positive Approach to Care
- Connecting with Confidence
- Moments that Matter
- The Need behind behavioral expressions
- Overcoming Challenging tasks and situations
- Improving Quality of Life
Training
We believe that memory care is not something people just “know.” It must be learned and practiced. That is why we invest heavily in training, ensuring our Memory Care Partners have the Competent Confidence to be prepared and supported from day one.
Our comprehensive program equips our team with advanced techniques to better understand the person they are supporting, including their experience, their needs, and how to improve their quality of life every day.
Hours: 12 hours In Person / 3 hours virtual
Core Training Credentials & Programs
- Positive Approach to Care (Teepa Snow)
- Purple Flag Excellence in Dementia Care
- Empowermentia
- Alzheimer’s Association Train the Trainer Program
- Second Wind Dementia Experience
- Ongoing Commitment
- Regular mini trainings for quick refreshers and skill building
- Annual ongoing training and refreshers are required to ensure our team stays at the forefront of person-centered care best practices
Client-Specific Orientation
Before a memory care partner begins working with a client, they complete a one-on-one client-specific orientation with a member of our care team.
This step helps caregivers feel prepared and confident before the first day in the home.
The goal is to understand:
- who the person is
- what matters to them
- and how to support them in a calm and respectful way
- Tools for redirecting
Getting Started With Pansy Homecare
- Call (860) 212-6433 for a free consultation
- Discuss needs, routines, and goals
- Receive a personalized care plan
- Begin care with a trusted caregiver
Talk With Pansy Homecare Today
When you fill out this form, you can expect to receive a call and email from our professional staff. We will reach out to you and answer your questions.
Pansy Homecare is here to help. We serve West Hartford and the surrounding Connecticut communities