About Us

Who Cares? Pansy Cares!

We are family, we have walked in your shoes, and on the other side, we have done the work asked of our care team. We know what it means to be in need of help and not know where to turn. Our unique perspective and first-hand knowledge of memory damage and it's impact on personal care, and the senior care industry, allows us to be a resource to each of our clients and deliver the best care and experience in the industry.   

Care looks different for everyone, so everyone's care plan has to be unique. As needs change we understand and are proactive about changing to match. Plus, we have the best caregiver support system in the industry, so whatever your needs, our family is ready and here for you. 

Core Values:

We are intentional about who we are and the reputation we have earned is one that matches our core values; 

  • Effectice Communication
  • Respect
  • Reliable
  • Resourceful

So why Pansy? because we truly care and welcome you to our family. Rest assured our caregivers are thoroughly screened and trained through Pansys Care Academy. We are insured, registered, bonded, and embrace the responsibilities associated with caring for your family.

Mission Statement

Providing expert non-medical support for people living with Memory Damage

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About Pansy Care in West Hartford, CT

So Who am I?

My name is Pansy P. Francis, the founder of Pansy Homecare Service, LLC. In the picture with me is my son, Jonah. We are a family-owned home care agency that strives to continue to foster an environment of genuine care and compassion.

I am a mother, wife, daughter, and oldest of 6. Being a part of a large family makes you understand the importance of selflessness and plays a huge role in the person I am today.

Along with a 30-year career as a certified nursing assistant and trainer, I know the challenges faced by people living with dementia and other forms of memory damage. I also know they can still live a good quality of life, just as we provided for my mother-in-law.

It is my mission to train professionals on how to provide quality support for people with memory damage, and help families have peace of mind knowing their loved ones are safe and in good hands.

We Care. We are emotionally invested... and We Have Your Back!

“You deserve better, let’s do it TOGETHER”.

Meet the staff

Jonah Francis

Jonah Francis, Co-Owner

Jonah is a Certified Dementia Practitioner (CDP) and a board member for the Alzheimer's Association in CT. Jonah is also a certified trainer, holding a Train the Trainer certification from the ALZ Association, and a PAC Certified Independent Trainer (positive approach to care) and Dementia consultant. It is Jonah's mission to ensure PHS is bringing the best value to our clients, their family, and our community.

Tina Carrano, Operations Manager

With 20 years of experience in homecare, Tina has worked in every role in the industry. Bringing her expertise and unique prespective, Tina has a strong focus on Quality Assurance and helping everyone on the team. Tina is aalso a Certified Dementia Practitioner

Antonia Mahoney

Antonia Mahoney, LMHC / Consultant

As a Licensed Mental Health Counselor, Antonia has spent 9 both working with a variety of age groups, including counseling families of people living with Dementia, Anxiety, Grief, and more. Antonia is also a PAC Certified Independent Consultant and a Certfied Dementia Practitioner. Antonia consults with the team on care plans and client/caregiver success. 

Heather Devendorf, LPN / Liaison

As a Licensed Practical Nurse, Heather loves helping people.  Using the her professional experience allows her to understand where clients are at, but also, her personal story of her grandmother experience with Dementia drives her to helping families find a solution.

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Tameka Knight

Ashley Waddell, Care Coordinator

With 7 years as an Engage Life Director, quality of life for our seniors has always been at the forefront of Ashley's profession. It takes a special type of person to work with people living with memory damage and Ashley has figured out those characteristics we look for to ensure success. Ashley is also Certified instructor for Virtual Dementia Tour, showing others how it feels to live in the world of someone living with Dementia.

Tameka Knight, Care Coordinator

With a 20-year career as a Certified Nursing Assistant and a Certified Dementia Practitioner, Tameca brings tramedous value to our care team as our Care Coordinator. Tameka has a unique ability to clients understand the nuances of client needs and caregivers needs, allows her to appropriately matched care staff and support through a variety of ways including on or off sight training and assistance.

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