Our Story
If you’re here, it’s because memory care or brain change has entered your life and changed everything.
Families usually find Pansy Homecare at a moment when things no longer feel manageable. What once looked like simple help at home has become something much heavier, questions about safety, behaviors, judgment, and how to respond when things don’t go as planned. The emotional load grows, the support systems thin out, and families are left trying to figure out what comes next.
Pansy Homecare was created because we saw how often families were left without real guidance. Too many options focused only on tasks, schedules, or basic coverage, without understanding how brain change affects behavior, communication, and daily life. Families weren’t just looking for someone to show up, they were looking for someone who knew what to do, how to adapt, and how to support them through constant change.
From the beginning, our focus has been different. We built Pansy Homecare around the belief that people experiencing memory-related brain change deserve care rooted in understanding, patience, and connection, and that families deserve partnership, clarity, and consistency. Our Purpose Filled Care model reflects this belief by focusing on relationships first, meaningful engagement, and ongoing support for both the individual receiving care and the family supporting them.
Today, families choose Pansy Homecare not just for care in the home, but for peace of mind. They choose us because we show up reliably, respond thoughtfully when challenges arise, and walk alongside them as needs evolve. Memory care and brain change are complex, but families should never feel like they are navigating them alone.
So Who am I?
My name is Pansy P. Francis, the founder of Pansy Homecare Service, LLC. In the picture with me is my son, Jonah. We are a family-owned home care agency that strives to continue to foster an environment of genuine care and compassion.
I am a mother, wife, daughter, and oldest of 6. Being a part of a large family makes you understand the importance of selflessness and plays a huge role in the person I am today.
Along with a 30-year career as a certified nursing assistant and trainer, I know the challenges faced by people living with dementia and other forms of memory care. I also know they can still live a good quality of life, just as we provided for my mother-in-law.
It is my mission to train professionals on how to provide quality support for people with memory care, and help families have peace of mind knowing their loved ones are safe and in good hands.
We Care. We are emotionally invested… and We Have Your Back!
“You deserve better, let’s do it TOGETHER”.
We are intentional about adding the right person to our team, selecting caregivers and leaders who believe that people living with dementia, memory loss, and brain change and brain failure, deserve more than task-based care or simply getting through the day.
Every caregiver and team member is trained to build connection first, create meaning in everyday moments, and support each person living with dementia with dignity, patience, and purpose. Our work is guided by our Purpose Filled Care model, which focuses on relationships, engagement, and understanding the brain, not just completing a checklist of tasks.
Our caregivers are trained to become Memory Care Partners, supported by dedicated leadership team members who are also trained to become Memory Care Professionals. Our leadership team is available at all times, including after hours, ensuring our clients and caregivers are never alone when challenges arise. Together, we work as one team to provide consistent, reliable, non-medical memory care that families can trust — every day, every shift.
Our care begins with the exceptional people
Meet Our Memory Care Professionals:
Jonah Francis
CEO
Pansy Francis
Senior Director of Training
Bryan Walsh
Director of Community Engagement & Sales
Greg Thelusma
Chief Operation Officer
Heather Devendorf
Concierge
Tameca Knight
Ambassador
Ashley Waddell
Engage Life Coordinator
Logan Craney
Memory Partner Ambassador
Lauren Kiley
Branch Manager
Antonia Mahoney
AFL Manager / HR
Getting Started With Pansy Homecare
- Call (860) 212-6433 for a free consultation
- Discuss needs, routines, and goals
- Receive a personalized care plan
- Begin care with a trusted caregiver
Talk With Pansy Homecare Today
When you fill out this form, you can expect to receive a call and email from our professional staff. We will reach out to you and answer your questions.
Pansy Homecare is here to help. We serve West Hartford and the surrounding Connecticut communities